Version 1.1 (last modify date 15 December 2023)

1. Introduction & Scope

Voice & Data Technology Sdn Bhd (683947-M) ("we," "our," or "us") is committed to protecting the privacy and confidentiality of personal data. This policy applies to all users of our hosting services, website visitors, and clients.

2. Data We Collect

We collect personal data to provide and improve our hosting services :

  • Account Information: Name, email address, billing address, phone number.
  • Technical / Usage Data: IP addresses, browser types, server logs, site traffic data, and domain
    information.
  • Support Data: Information provided during customer support requests.

3. How We Use Your Data (Lawful Basis)

We process data based on :

  • Contractual Necessity: To provide, manage, and invoice for hosting services.
  • Legitimate Interest: To maintain server security, prevent fraud, and optimize network performance.
  • Consent: For marketing communications.

4. Data Sharing and Transfers

We do not sell personal data. We may share data with :

  • Trusted Service Providers: Payment processors, domain registrars, and infrastructure partners.
  • Legal Requirements: If required by law or to protect our legal rights.
  • International Transfers: If data is transferred outside your country, we ensure appropriate safeguards (e.g., standard contractual clauses).

5. Data Security

We implement technical and organizational measures to safeguard data, including :

  • SSL / encryption technologies.
  • Firewalls and intrusion detection systems.
  • Regular security audits and staff training.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Your Rights

Customer have right, at anytime, either offline or via online customer portal, to :

  • Access / Rectify: Access or correct your data.
  • Erasure: Request deletion of your data.
  • Object / Restrict: Object to, or restrict, processing of your data.

8. Contact Us

For privacy questions, please contact our Data Protection Officer at: abuse@voicedata.my or call 03-20584688

9. Changes to This Policy

We may update this policy. The "effective date" at the top will reflect the latest changes.